Our Promise
We are driven to optimize and seek opportunities that make a difference.
Today, our efforts are established in four key areas critical to our products’ lifecycle.
We are determined to find ways to provide our customers with long-lasting products while minimizing the impact on the environment.
To us, this is natural – it’s our promise.
Considerate quality
Our extensive focus on quality provides our customers with durable products. Our products are rigorously tested, for we understand durability is key to the long lifespan required to reduce impact on the environment. We offer a wide selection of spare parts and accessories to help extend the use of our products. And customers can call on our dedicated service team when maintenance is needed. In addition, our own repair center restores and sells returned products – a Robens promise that ensures hundreds of tents are re-used each year.
Considerate materials
We continuously review developments in materials and processing techniques as part of our effort to minimise our impact on the environment. This leads us to adopt and develop initiatives to help reduce hazardous waste, lower energy and water consumption, and improve the longevity of products. These include the introduction of recycled polyester, solution-dyed fabrics, and acid-free anodisation.
Considerate manufacturing
Our experienced sourcing department carefully selects manufacturing partners based on multiple criteria. With our company’s local representation and more than 30 years of trustworthy collaboration, we have unique advantages when choosing the right facility for any given product. Long-lasting products are delivered through experienced handcraft and modern production facilities. We rigorously follow the recognised methodology laid out by the amfori Business Social Compliance Initiative (BSCI).
Considerate packaging
We continuously work to reduce the use of plastic in our packaging and have substituted plastic with recycled cartons to substantially reduce waste. We also follow a detailed waste management protocol in our warehouse to ensure materials are recycled to further minimise waste.